Return & Refund Policy

We offer a 14-day return window under the UK Consumer Contracts Regulations.

1. Eligibility for Return

• Must be unused, in original packaging

• Proof of purchase required

• Return request must be made within 14 days of receiving the item

2. Non-returnable Items

• Personal care or hygiene products

• Custom or made-to-order items

• Gift cards

3. Refund Process

Once we receive and inspect your item:

• Refunds are issued within 7 business days to the original payment method

4. How to Return

Email us at Khatirus2@gmail.com with your order number and reason for return. We will guide you through the return process.

5. Faulty or Damaged Items

If your item is defective, please notify us within 48 hours with a photo. We’ll offer a replacement or full refund.